POLICY

Shipping Policy

Effective 30 September 2026

1. Processing and production

Small-batch orders may require parts sourcing, production, testing and packing before dispatch. The applicable product page must show the current estimated production/dispatch window before checkout. An estimate is not a guaranteed date; we will not use an estimate where we lack a reasonable basis to meet it.

2. Delivery methods and prices

The current checkout methods remain Standard Shipping — $55 and Express Shipping — $70, when offered for the destination. The selected method and final charge shown at checkout or on a balance invoice control the order. Express is a carrier service level, not a promise that production starts sooner. Transit estimates are not guaranteed unless expressly shown as a guaranteed delivery commitment.

3. Delays and customer choice

If we learn that an order will not ship within the time stated at purchase, or within the legally applicable default time when no time was stated, we will notify the customer promptly with the delay and revised timing. We will provide a meaningful choice to consent to the delay or cancel the unshipped order for a prompt full refund, including amounts paid for that unshipped merchandise. We will not treat silence as consent where applicable law requires express consent.

4. Customs, duties and taxes

Unless checkout expressly states that import charges are collected in advance, the recipient is responsible for import duties, VAT/GST, customs brokerage and other destination charges. These are set by the destination authorities and are not included in the $55/$70 shipping charge unless the order screen expressly says so.

5. Address and dispatch

Customers must check the delivery address and selected power-plug option before placing the order. Contact us promptly about a correction. A change may not be possible after carrier acceptance and could incur a carrier charge. Tracking is supplied when available after dispatch.

6. Damage, loss and failed delivery

Keep the outer packaging and contact msaerodev@gmail.com promptly if a parcel appears damaged, lost or misdelivered. Include the order number and relevant photos if available. We will investigate with the carrier and provide the remedy required by applicable consumer law. Responsibility for loss transfers only as permitted by that law.

7. Questions

Shipping support: msaerodev@gmail.com. See also Returns & Refunds and Seller Information.