POLICY

Returns & Refunds

Effective 30 September 2026

1. How to request a cancellation or return

Email msaerodev@gmail.com with your order number and request. You may use the same channel to exercise a legal withdrawal right; you do not need our prior approval to give notice. We will provide return instructions and respond with the next steps. Do not send the item to an address until we provide the correct return destination.

2. Korean customers

For a distance-sale purchase in Korea, a consumer may generally withdraw within 7 days from the day the goods are received, subject to the exceptions in the Electronic Commerce Act. If goods differ from the advertisement or contract or are otherwise incorrectly performed, the statutory period is generally 3 months from receipt or 30 days from when the consumer knew or could have known of the issue, whichever applies under the Act. Legal exceptions are limited to the circumstances provided by law; ordinary small-batch or made-to-order production is not by itself a blanket waiver of withdrawal rights.

3. EU and UK customers

For an eligible online goods purchase by an EU consumer, the withdrawal period is generally 14 days from delivery. UK distance-selling rules also generally provide 14 days from receipt for goods. Specific statutory exceptions apply, including certain genuinely personalized goods and digital content where all legal conditions are met; we will identify any claimed exception before purchase rather than treating every small-batch product as exempt. To withdraw, email us within the applicable period. Unless we offer to pay or failed to disclose the return cost before purchase, the customer generally pays direct return postage. A refund includes standard outbound delivery; an extra amount paid for a more expensive delivery option is not normally refunded where the law permits that treatment. Country-specific mandatory rights continue to apply.

4. Other destinations

Customers elsewhere retain any mandatory cancellation, return and refund rights under their local law. A voluntary change-of-mind return beyond those rights must be agreed in writing before shipment back; any lawful deduction or return cost will be disclosed before acceptance.

5. Defective, damaged or incorrect goods

If a product is defective, damaged on arrival, or materially different from the order, contact us promptly at msaerodev@gmail.com. Photos or video help us assess the problem, but are not a condition for exercising a legal right. We will provide the repair, replacement, price reduction, cancellation or refund remedy required by the applicable consumer law. A suggested 7-day report window for faster logistics does not reduce any statutory deadline or remedy.

6. Pre-orders and staged payments

If an item is offered by pre-order or staged payment, its product page and checkout show the amount paid at checkout, the remaining balance and when it is due. A deposit is not automatically forfeited if a customer cancels. We will stop an order where possible; a consumer's legal withdrawal or refund right remains available unless a specific statutory exception applies. Any deduction beyond those rights will be applied only where lawful and disclosed before purchase.

7. Return condition and customer-caused damage

Handle goods only as reasonably needed to inspect them. A lawful deduction may apply if use beyond that inspection reduces value and local law permits a deduction. A fault caused by misuse, incorrect power, liquid, impact or unauthorized modification does not become a manufacturing defect; this does not remove remedies for a defect that existed on delivery.

8. Refunds

Refunds are made to the original payment method unless law or the customer expressly permits another method. We will issue a refund within the deadline required by applicable law. For EU withdrawal, this is generally no later than 14 days after notice, though the seller may withhold it until the goods are returned or proof of dispatch is received where law allows. A payment provider's posting time after we issue the refund is outside our control.

9. Pre-contract disclosure

Before checkout, the relevant product page and checkout display the item, selected options, price and available delivery charge. Read the Shipping Policy, Warranty and Seller Information before ordering. Contact msaerodev@gmail.com for assistance or to submit a complaint.